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Since 1978, FGR has been providing the finest advertising and marketing services and products with the mission of providing total customer satisfaction. Our promotional products division has one simple philosophy: Offer a wide selection of leading products at competitive prices and provide high quality customer service. Our customers can place orders with confidence, knowing they will be completed on time and accurately according to the high standards FGR is known for.
In addition to attentive support, FGR provides fast, custom quotes on the products you're most interested in. A key way we provide top-notch service is via our LOGO emPowered platform. Simply tell us which products you want quoted and we'll deliver a customized sales presentation - complete with photos, descriptions and pricing designed to fit your budget.
Go ahead and try us out. We're anxious to earn your business, and we'll prove it. Call us at 1-800-396-4FGR
An Overview of the Ordering Process
For your security and to ensure accuracy, all orders are placed thru our "Submit for Quote" system. Shortly after submitting for quote, you will receive an email notification that we have received your order and instructions on how to send us your artwork. Then, one of our customer care experts will be assigned to oversee your order. He or she will check product availability, review your order for any potential problems with artwork, imprint issues and delivery times, and make sure to offer you any recommendations should our expertise be helpful.
Once your order is reviewed, you will be faxed an order acknowledgement with your proof showing the artwork to be printed and placement on your selected item. Please return this order acknowledgement within 24 hours so as not to effect your expected date of shipment. Late approvals from customers may require expedited shipping methods or in some cases rush production charges. If you require any modification please note on the order acknowledgment.
Returns: after the order acknowledgment approving the artwork to be imprinted is returned it will be sent to production for decoration (imprinting, screen printing, embroidery, etc). After the product has been imprinted on (according to the faxed proof) there are no product returns accepted.
Pre-Production Proofs: we can produce an actual proof of your item with your imprint prior to running your entire order. We recommend this on all orders where time permits. Pre-production proofs typically incur an additional charge for screens and setups plus the cost of the item and can add 5-10 days to the order process.
Artwork
Camera Ready artwork means an electronic file in EPS (encapsulated post script) or AI (Adobe Illustrator) for MAC or PC. Please convert all text to outlines when possible.
If you do not have an electronic file, for a small fee, our art department can create the file from your source material. The following artwork is not considered Camera Ready: photographs, slides, transparencies, negative stats or films that need to be reversed to positive, halftone art that needs to be resized, low resolution laser printed artwork of less than 1200 dpi (we recommend sending black and white 1200 dpi laser prints at 200% larger than actual size), photocopies, faxed art, letterhead, business cards, Web images or any other art that needs to be touched-up, color separated, or multi-color art to be made one-color or otherwise improved. Stats, PMTs or computer scans of the above are not considered camera ready.
In addition to attentive support, FGR provides fast, custom quotes on the products you're most interested in. A key way we provide top-notch service is via our LOGO emPowered platform. Simply tell us which products you want quoted and we'll deliver a customized sales presentation - complete with photos, descriptions and pricing designed to fit your budget.
Go ahead and try us out. We're anxious to earn your business, and we'll prove it. Call us at 1-800-396-4FGR
An Overview of the Ordering Process
For your security and to ensure accuracy, all orders are placed thru our "Submit for Quote" system. Shortly after submitting for quote, you will receive an email notification that we have received your order and instructions on how to send us your artwork. Then, one of our customer care experts will be assigned to oversee your order. He or she will check product availability, review your order for any potential problems with artwork, imprint issues and delivery times, and make sure to offer you any recommendations should our expertise be helpful.
Once your order is reviewed, you will be faxed an order acknowledgement with your proof showing the artwork to be printed and placement on your selected item. Please return this order acknowledgement within 24 hours so as not to effect your expected date of shipment. Late approvals from customers may require expedited shipping methods or in some cases rush production charges. If you require any modification please note on the order acknowledgment.
Returns: after the order acknowledgment approving the artwork to be imprinted is returned it will be sent to production for decoration (imprinting, screen printing, embroidery, etc). After the product has been imprinted on (according to the faxed proof) there are no product returns accepted.
Pre-Production Proofs: we can produce an actual proof of your item with your imprint prior to running your entire order. We recommend this on all orders where time permits. Pre-production proofs typically incur an additional charge for screens and setups plus the cost of the item and can add 5-10 days to the order process.
Artwork
Camera Ready artwork means an electronic file in EPS (encapsulated post script) or AI (Adobe Illustrator) for MAC or PC. Please convert all text to outlines when possible.
If you do not have an electronic file, for a small fee, our art department can create the file from your source material. The following artwork is not considered Camera Ready: photographs, slides, transparencies, negative stats or films that need to be reversed to positive, halftone art that needs to be resized, low resolution laser printed artwork of less than 1200 dpi (we recommend sending black and white 1200 dpi laser prints at 200% larger than actual size), photocopies, faxed art, letterhead, business cards, Web images or any other art that needs to be touched-up, color separated, or multi-color art to be made one-color or otherwise improved. Stats, PMTs or computer scans of the above are not considered camera ready.
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